Return Policy
At Mint Mauve, all sales are final. We do not accept returns or exchanges unless the item received has a manufacturing defect or the wrong product was delivered.
Every piece is carefully checked and packed before it leaves us. We stand behind our products, and if something goes wrong on our end, we'll make it right.
⚙️ Defects & wrong items
If your item has a manufacturing defect or you received the wrong product, contact us within 48 hours of delivery. To process your claim, we will need:
The product must be unused and in its original packaging. Once we verify the issue, we will arrange a replacement or a refund.
❌ What does not qualify
- Change of mind or personal preference
- Size issues or incorrect size ordered
- Minor variations in colour due to screen display differences
- Damage caused by improper washing, handling, or wear
- Items purchased on sale
🚫 Order cancellation
You can cancel your order before it is shipped by emailing us your order number with "Cancel Order" in the subject line. We'll confirm within 24 hours and refund your payment in full. Once shipped, an order cannot be cancelled.
💳 Refund processing
Approved refunds are issued within 5 business days. Please allow a further 5–10 business days for your bank or card provider to show the credit.
Contact us
To raise a claim, email us with your order details and photos. We respond within 2 business days.
Thank you for shopping with Mint Mauve. 🌸