FAQs
How long does shipping take?
We dispatch every order from Kerala within 48 hours, excluding weekends and public holidays. Delivery within India usually takes 3–7 business days depending on your location. International orders arranged on WhatsApp take 10–14 business days. You will receive a tracking link as soon as your order ships.
How can I track my order?
Once your order ships, we send you a tracking number by email or SMS. Enter it on our Track Order page to follow your parcel. If you cannot find your tracking details, message us with your order number and we will check the status for you.
What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking and other secure online payment options at checkout. All payments are processed through Shopify's secure checkout, so your card details are never stored by us.
Can I return or exchange my order?
All sales are final, so we do not accept returns or exchanges for change of mind or size issues. If your item has a manufacturing defect or you received the wrong product, contact us within 48 hours of delivery and we will arrange a replacement or refund. Full details are in our Return Policy.
How do I choose the right size?
Every product page has a size chart with bust and length measurements in inches. Measure a garment that already fits you well and compare it with the chart. Because size issues are not eligible for return, message us on WhatsApp at +91 94961 25121 before ordering if you are between sizes.
Can I cancel my order?
Yes, as long as it has not shipped. Email us your order number with "Cancel Order" in the subject line and we will confirm within 24 hours and refund your payment in full. Once an order has been dispatched, it can no longer be cancelled.
Do you offer international shipping?
Our online checkout delivers across India only. For international or custom orders, message us on WhatsApp at +91 94961 25121. We will confirm whether we can deliver to your country and quote the shipping charge before you pay. International delivery usually takes 10–14 business days.
What should I do if I receive a damaged or incorrect product?
Contact us within 48 hours of delivery with your order number, clear photos or a video of the issue, and a short description. Please keep the item unused and in its original packaging. Once we verify the problem, we will send a replacement or issue a refund.
How can I contact customer support?
Call us on +91 81379 53925 (Monday to Friday, 9 AM–5 PM), message us on WhatsApp at +91 94961 25121, or email mintandmauve1@gmail.com. We reply to emails within 2 business days. Our full address is on the Contact page.
Are product colours exactly the same as shown on the website?
We photograph every product carefully and display colours as accurately as we can. Slight differences can still appear because of screen settings and lighting, and minor colour variations are not eligible for return.