Cancellation & Refunds

🛍️ Cancellation & Refund Policy

Last Updated: July 8, 2025

Please note that we currently do not accept returns or exchanges for reasons such as:

• change of mind
• size issues
• color preference
• personal preference

However, returns or replacements will only be accepted under the following conditions:

• the product received has a manufacturing defect
• the wrong product was delivered to you

To request a replacement for eligible cases, customers must contact our support team within 48 hours of delivery with:

• order number
• clear photos/videos of the issue

Once verified by our team, we will arrange a replacement or appropriate resolution.

Products must be unused and in their original packaging to qualify for replacement approval.

1. Order Cancellation

• Before shipment:
  Customers may cancel their order at any time before it’s processed for shipment. To cancel, please email us at support@mintmauve.com with your order number and “Cancel Order” in the subject line.
  We’ll confirm your cancellation within 24 hours, and refund any payment in full—no fees charged.

• After shipment:
  Once your order has shipped, it cannot be canceled, but you may still return it under our Returns Policy below.

2. Refund Eligibility & Timing

• Damaged or defective items:
  If your item arrives damaged, defective, or not as described, contact us within 7 days of delivery. We may request a photo of the issue. After approval, you may choose between:

  • A replacement, or

  • A full refund, including original shipping cost.

3. How to Return an Order

1. Email support@mintmauve.com with your name, order number, and reason for return.

2. We’ll issue a Return Merchandise Authorization (RMA) within 2 business days.

3. Ship the item back to us within 7 days of RMA approval using a tracked service.

4. Once received and inspected, we will notify you of the refund status within 3 business days.

4. Refund Processing

• Refunds (minus restocking fee and return postage, if applicable) are issued within 5 business days after inspection.

• Please allow 5–10 business days for your bank or credit card provider to process the credit.

For assistance, please contact our customer support team through our Contact Us page or email support.